Is Cleanup a scam? What 3,789 reviews say

How often do reviewers call Cleanup a scam?

In 3,789 US and UK reviews, 4.6% use "scam", "fraud" or "rip-off". The average across the 17 cleaner apps we analysed is 1.9%, and Cleanup ranks 3rd of 17, where 1st is the most accused. A broader match that also counts words such as "cheat" and "stealing money" flags 10.5% of its 1,929 1–2★ reviews.

Is Cleanup's pricing the problem?

Cleanup's listing shows App Store (US) in-app purchases from $5.95 to $29.99; Google Play (US) $6.99 to $39.99 per item, with ads. The weekly price reviewers quote most is $11.99. Its listing describes a weekly plan.

Does Cleanup do what it says?

14% of unhappy reviewers say it does not work or does little, 5.8% report crashes or slowness, 0.9% say it deleted something they wanted and 1.3% say space never came back. On the positive side, 24.4% of its 1,707 4–5★ reviews say it works.

What exactly do Cleanup billing complaints say?

Across all 3,789 Cleanup reviews, including the happy ones, 17.3% mention a price, a charge, a refund or a subscription. Trouble cancelling is the most frequent story, which usually means people looked for a cancel button inside the app instead of in the store.

Do Cleanup reviewers in the US and UK see it differently?

The share of reviews using those words is 4.2% on the UK App Store, where billing is 55.4% of 1–2★ reviews, 1.6% on the US App Store, where billing is 37.6% of 1–2★ reviews and 5.2% on Google Play (US), where billing is 51.9% of 1–2★ reviews. Reviewers on Google Play (US) are the most likely to use them.

How does Cleanup compare with similar apps?

• AI Cleaner: 4.6% of 3,576 reviews use scam words, billing is 49.6% of 1–2★ reviews, average 2.87 stars.
• Files by Google: 0.1% of 2,937 reviews use scam words, billing is 3.5% of 1–2★ reviews, average 3.86 stars.
• Cleaner – Clean Phone: 0.4% of 2,788 reviews use scam words, billing is 9.2% of 1–2★ reviews, average 4.47 stars.

Cleanup itself sits at 4.6%, 51.5% and 2.89 stars. It draws more of these accusations than most of its peers.

What reviewers say about Cleanup

• "I was scammed into this app then charged an outrageous amount. Now I can't cancel because there is no way to.." (1★, Google Play, US, Aug 2026)
• "not free! $10 A WEEK! Cancel my trial subscription and the regular one that starts in 7 days!!! What a scam!" (1★, Google Play, US, Jul 2026)
• "This application is excellent. It is user-friendly, and the instructions are clear. I found it to be very helpful and would wholeheartedly recommend it." (5★, Google Play, US, Jul 2026)

Verbatim; names removed; the last quote is from a 5★ review of Cleanup.

What do satisfied Cleanup users say?

45.1% of Cleanup's 3,789 reviews give 4 or 5 stars. 24.4% of those say it works, 17.3% of those say it is easy to use and 10% of those say it is fast. That positive group is smaller than the 50.9% who leave 1–2★, which is rare among the apps we track.