What 2,937 reviewers say about Files by Google

How do people rate Files by Google?

The reviews were collected on 25 Oct 2026: 2,937 from Google Play, dated Jun 2025 to Oct 2026. Files by Google averages 3.86 stars, 0.41 stars above the 3.45 average of the 17 cleaner apps we analysed.

What do unhappy Files by Google users complain about?

The app not working or doing little leads for Files by Google, at 26.9% of its low ratings against 19.6% across all 17 apps; slowness, crashes and bugs follows at 22.7% (all apps: 10.2%).

Within the 25 billing complaints, 32% mention can't cancel or still charged after uninstalling, 20% mention the weekly price and 4% mention charged when the free trial ended.

What do Files by Google users like?

Of the 2,044 reviews with 4 or 5 stars, 19.1% say it works, 11.2% say it is easy to use and 4.2% say it is fast.

What Files by Google reviewers say, in their own words

• "I use to be happy with this app. But suddenly when I go to clear the the temporary files the CLEAN button doesn't work." (1★, Google Play, US, Jul 2026)
• "doesn't open files, doesn't load fast, can not use the clean feature because the button does nothing when pressed... trash app, don't install" (1★, Google Play, US, Aug 2026)
• "Unable to save photos on my phone or SD card memory. Data privacy concern" (1★, Google Play, US, Oct 2026)
• "Great App. It organizes ALL of my files and let's me know which files to delete to make my phone run smoother and faster!!!" (5★, Google Play, US, Aug 2026)
• "It's seamless, fast, and easy to use. it does the job without deleting important files" (5★, Google Play, US, Aug 2026)

Verbatim; names removed. Drawn from Files by Google's the app not working or doing little and it works themes.

Are Files by Google reviews getting better or worse?

Across the last 3 quarters with at least 30 reviews, the average rating for Files by Google has been improving, from 3.26 to 4.34 stars.

Does the Files by Google developer answer reviews?

On Google Play, the developer replied to 17.5% of the 2,937 reviews we collected and to 57.6% of the 1–2★ ones, so about half of unhappy reviewers or more get an answer. The median reply came the same day. A reply is not a fix, but it shows whether anyone is reading.

How much does Files by Google cost?

Files by Google is a file manager with a cleaning tab that browses and shares files and suggests old chat-app photos, duplicate files and other items to delete. Checked on 31 Oct 2026: no price information was listed. The in-app purchases on Files by Google's listing are Google One storage plans, not a charge for cleaning.

How is GalleryJury different from Files by Google?

Disclosure: GalleryJury is our app, coming soon to Android. Files by Google is free and GalleryJury is not, so start with Files by Google: it clears junk and exact duplicate files at no cost. GalleryJury is aimed at what file-matching tools miss, such as ten near-identical shots of one moment.