What 3,789 reviewers say about Cleanup

How do people rate Cleanup?

The reviews were collected on 25 Oct 2026: 2,789 from Google Play, 500 from the US App Store and 500 from the UK App Store, dated Dec 2025 to Oct 2026. Cleanup averages 2.89 stars, 0.56 stars below the 3.45 average of the 17 cleaner apps we analysed.

Cleanup scores 3.04 stars on the UK App Store (500 reviews, 46.6% 1–2★), 3.97 stars on the US App Store (500 reviews, 21.8% 1–2★) and 2.67 stars on Google Play (US) (2,789 reviews, 56.9% 1–2★). That 1.3-star gap suggests the experience, or the price shown, differs by store or country.

What do unhappy Cleanup users complain about?

Billing, trials and cancelling leads for Cleanup, at 51.5% of its low ratings against 35.1% across all 17 apps; the app not working or doing little follows at 14% (all apps: 19.6%).

Within the 993 billing complaints, 43% mention can't cancel or still charged after uninstalling, 31.7% mention charged when the free trial ended and 24.7% mention the weekly price.

What do Cleanup users like?

Of the 1,707 reviews with 4 or 5 stars, 24.4% say it works, 17.3% say it is easy to use and 10% say it is fast.

What Cleanup reviewers say, in their own words

• "I just opened the app and its asking for credit card info altho there is a 7 day fre trail" (1★, Google Play, US, Aug 2026)
• "I still have to manually erase over 500 files, thats for pix, never seen the cleaning of apps. dont waste your time and money." (1★, Google Play, US, Apr 2026)
• "it is not a free app. There are monthly charges. All apps are free to download but with the monthly subscription amount." (1★, Google Play, US, Jun 2026)
• "This application is excellent. It is user-friendly, and the instructions are clear. I found it to be very helpful and would wholeheartedly recommend it." (5★, Google Play, US, Jul 2026)
• "Easy clean up big storage I rlly recamend" (5★, Google Play, US, Aug 2026)

Verbatim; names removed. Drawn from Cleanup's billing, trials and cancelling and it works themes.

Are Cleanup reviews getting better or worse?

Across the last 3 quarters with at least 30 reviews, the average rating for Cleanup has been improving, from 2.45 to 3.15 stars. Billing complaints fell as a share of the low ratings, from 61.6% to 42.8%.

Does the Cleanup developer answer reviews?

On Google Play, the developer replied to 0.1% of the 2,789 reviews we collected and to 0.1% of the 1–2★ ones, so unhappy reviewers rarely get an answer. The median reply came 12 days after the review. A reply is not a fix, but it shows whether anyone is reading.

How much does Cleanup cost?

Cleanup is a photo cleaner that deletes duplicate photos and videos and similar screenshots, merges duplicate contacts and compresses videos. Checked on 31 Oct 2026: App Store (US) in-app purchases from $5.95 to $29.99; Google Play (US) $6.99 to $39.99 per item, with ads.

Reviewers quote weekly prices too. The most mentioned is $11.99 a week (22 reviews), which over a year comes to roughly $623.

How is GalleryJury different from Cleanup?

Disclosure: GalleryJury is our app, coming soon to Android. Like Cleanup, GalleryJury looks for repeated shots, but it picks one best photo from each group for you instead of leaving the choice to you, and it also clears junk screenshots and forwarded images. Cleanup lists App Store (US) in-app purchases from $5.95 to $29.99; Google Play (US) $6.99 to $39.99 per item, with ads; GalleryJury plans a one-off $5 for 5,000 photos after 50 free.